English Essentials II: Unit II: Business Correspondence
Writing Responses to Complaints
Write a letter responding to the customer giving reasons for your inability to replace the product. Give appropriate reasons for your stand and try giving the customer some offers to placate him/her.
WRITING RESPONSES TO
COMPLAINTS
Example
You are
working in a multinational online retail company. You receive a complaint
letter about getting a defective product beyond the stipulated time limit.
Write a letter responding to the customer giving reasons for your inability to
replace the product. Give appropriate reasons for your stand and try giving the
customer some offers to placate him/her.
07/01/2026
The
Customer Care Department
Nitax
Online Retail Company
Chor
Bazzar
Mumbai
400 201
Ms.
Hemalatha
13,
Oliver Road
Besant
Nagar
Chennai
600090
Dear
Ms. Hemalatha
Reply to Complaint No. BS 128945
We
received your letter complaining about the defect in the churidar tops bought
from us. Very sorry to note that the product did not meet your expectation as a
few stitches were a bit loose. Though we would like to resolve your issue, due
to unavoidable circumstances we are not able to rectify your concern.
This
is because, you have approached us for replacement of the product after the set
time. As per our company policy, we are not able take a return or replace the
item. But we will make all efforts to regain your confidence in the near
future. Also, we will make all efforts to prevent such incident happening in
future.
Please
accept our sincere apologies for any inconvenience caused to you. We would like
to retain a customer like you for our future business because any business
develops through word of mouth of existing customers.
Expecting
an opportunity to serve you again.
Thanking
you,
Yours
Sincerely,
Jesse
Nishant
Manager
Customer
Care Department
Exercise
Draft
a letter in response to the compliant letter of the librarian of PRS
Engineering College about the books delivered in damaged condition. Assume that
you are the Manager of SIKA Publications. Give appropriate reasons and specify
the rectification you are planning to do.
English Essentials II: Unit II: Business Correspondence : Tag: English : - Writing Responses to Complaints
English Essentials II: Unit II: Business Correspondence
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English Essentials II
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